6 Pence

1st Level FO Core IP Engineer

Job Expired

Job Overview

Job Summary:

The 1st Level FO Core/IP Engineer is responsible for performing the execution of 1st level event management & operations and maintenance activities as well as first level troubleshooting techniques according to the pre-defined Service Level Agreement (SLA) performance levels.

Duties & Responsibilities:

  • Event Management, Monitor Ericsson Core and IP networks alarms and performance KPI’s on 24×7 basis and using MSDP umbrella fault management systems and specific GUIs.
  • Handling the alarms of Core NEs CS/PS (MSS, MGW, HLR, EIR, EPG, …etc.) and performing 1st level troubleshooting on these alarms, and involving 2nd level when needed.
  • Monitoring the Packet loss and Degradation of THP of EPGs, LLs, MWs, and communicating such issues with 3PP and ISPs.
  • Create and update/manage trouble tickets via E/// MSDP umbrella.
  • Perform Escalation and Notification for all S1, S2, and S3 cases to keep management and other business units informed during system outages and disturbances.
  • Managing technical escalation to ensure faults are rectified within agreed SLAs.
  • Perform 1st Level Troubleshooting: Perform initial analysis to identify issues follow by restoration if possible, and if not rectified, it should by escalated/reported to BO team.
  • Support field maintenance troubleshooting activities (CR/MOPs) and perform post/pre health checks on NW elements under CR/MOP implementation.
  • 1st Level Preventative Maintenance; Perform periodical network backups and HCs
  • Change Management; Work Order/Change Request Handing and tracking during implementation.
  • Reporting; tracking and registering daily cases with resolution status and solid RCA. Also, Open and track trouble tickets for Core/IP issues based on technical analysis.
  • Ensuring timely creation of Trouble Tickets and ensuring that escalations are done as per escalation matrix.
  • Delivering network fault and outage reports with the proper analysis within agreed time frames.
  • Read and interpreted blueprints, engineering documents and inspection manuals and procedures.

Key Competence Elements:

  • Experience in OSS/ENM Tools (NetAct, Grafana, Kibana, SolarWinds, …etc.).
  • IP connections/Interfaces knowledge
  • Huawei and NSN TRM transport portfolio knowledge.
  • IP networking knowledge and CCNA is an advantage
  • Core (NSN) NEs operations basic knowledge is required
  • Understand 2G, 3G & 4G structure E2E
  • Knowledge of telecommunication services and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM).
  • Team working oriented, and good communication skills.

Qualifications & Experience:

  • Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering.
  • 3-5 years of experience
  • Knowledge of Managed Service telecom operations practice.
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people and managing time under pressure.

More Information

  • This job has expired!