6 Pence

1st Level NMS FO Engineer (Telecommunication)

Job Expired

Job Overview

Our client is one of the leading providers of Information and Communication Technology (ICT) to service providers currently looking for 1st Level NMS FO Engineer

Job Summary:

  • The 1st Level NMS FO Engineer is responsible for performing the execution of 1st level event management & operations and maintenance activities as well as first level troubleshooting techniques according to the pre-defined Service Level Agreement (SLA) performance levels.

Duties & Responsibilities:

  • Event Management, Monitor Ericsson TRM network alarms and performance KPI’s on 24×7 basis and using MSDP umbrella fault management systems and specific NMSs.
  • Dispatch field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved.
  • Create and update/manage trouble tickets via E/// MSDP umbrella.
  • Perform Escalation and Notification for all S1, S2, and S3 cases to keep management and other business units informed during system outages and disturbances.
  • Managing technical escalation to ensure faults are rectified within agreed SLAs.
  • Perform 1st Level Troubleshooting: Perform initial analysis to identify issues follow by restoration if possible, and if not rectified, it should by escalated/reported to BO team.
  • Support field maintenance troubleshooting activities (CR/MOPs) and perform post/pre health checks on NW elements under CR/MOP implementation.
  • 1st Level Preventative Maintenance; Perform periodical network backups and HCs
  • Change Management; Work Order/Change Request Handing and tracking during implementation.
  • Reporting; tracking and registering daily cases with resolution status and solid RCA. Also, Open and track trouble tickets for TRM issues based on technical analysis.
  • Ensuring timely creation of Trouble Tickets and ensuring that escalations are done as per escalation matrix.
  • Delivering network fault and outage reports with the proper analysis within agreed time frames.
  • Read and interpreted blueprints, engineering documents and inspection manuals and procedures.

Key Competence Elements:

  • Experience in OSS/ENM Tools (Alarm Viewer, Alarm Log, AMOS…etc.).
  • TRM connections/Interfaces knowledge, Microwave TRM systems implementations, installations, and maintenance
  • Huawei and NSN TRM transport portfolio knowledge.
  • IP networking knowledge, and NEC (I Pasolink) Microwave system knowledge
  • TRM servers knowledge and handling (NEC, Aviat, and Huawei)
  • Understand 2G, 3G & 4G structure E2E
  • Knowledge of telecommunication services and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM).
  • Team working oriented, and good communication skills.

Qualification & Experience:

  • Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering.
  • 3-5 years of experience
  • Knowledge of Managed Service telecom operations practice.
  • Knowledge sharing and collaboration skills
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people and managing time under pressure.

More Information

  • This job has expired!