Access Network Maintenance Engineer

Job Overview


Job Summary:


This position is responsible for service problems resolution from repeater to end user ensuring all tickets and customer outages are resolved in a timely manner.

Job Duties:

  • Ownership of Service Problem from repeater to end user upon notification of service problem (proactive & reactive) will diagnose & manage service problem, correct & resolve service problem, and analyse service problem making recommendations & improvements for future enhancements.
  • Handle the maintenance of networks resolving 2nd level support tickets.
  • Ensure that any faults in the network or tickets are dealt with in a timely and professional manner.
  • Provide solutions that fall in line with the Service Level Agreements and all Health and Safety requirements.
  • Utilize Understanding of networking devices and topologies, Knowledge of wireless networking, microwave radio, Ethernet and fibre to resolve tickets and maintenance requests.
  • Maybe required to be called in for support for different shifts covering the operational needs.
  • In-case of need for escalation to NOC, report the issue to team leader for analysis and further routing.
  • Manage/participate in Root Cause Analysis (RCA) for Network outages and provide fix and resolutions for the identified Problems.
  • Utilize functional understanding of Network fundamentals.
  • Monitor network elements for exception conditions and perform trend analysis.
  • Track outage conditions in equipment to insure timely resolution.
  • Instruct field maintenance on problem resolution.
  • Escalate issues to the appropriate level of support when applicable.


  • Access Network Engineer:
  • Handle new installation for FOC and ensure providing service to customer.
  • Handle receiving ticket requests from customers or sales ensuring opening a ticket in the system and monitoring the tickets resolution times and status.
  • Maintain highest customer satisfaction rates through continuous communication with the customer and speed resolution of the tickets.
  • Check monitoring system Sensors and Alarms and taking actions (Open new ticket if needed).
  • Check links quality for forwarded tickets.
  • Handle installing new points/ Uninstalling (other) with technical team.
  • Handle checking master problems (Unreachable, damaged) with technical team.
  • Handle Alignment Masters needed/ Slaves (based on customer demand and according to technical instructions) with technical team.
  • Handle direct Communication with walk-in customers in company and help to fix and solve their problems.
  • Checking Fiber links, Powered off, and making needed maintenance operation by checking Fiber link Cut-off and forward to Civil Dept.
  • Handle Installing, Changing, Checking, Load distribution of Bridges.
  • Email concerned parties for any update related to Technical work (Points and Bridges).
  • Handle Making and updating statistics for all wireless Masters in Repeaters.
  • Handle direct calling customers for procedures in master or slave maintenance till resolution.
  • Follow up emergency (Operation) with technical team to re-operate Repeater.
  • Review Online Sheet (sharikat and Point Backup) implementation and update to install link and backup link for fiber point.
  • Handle Air Fiber links (Sub-Repeater) Bridges, and its Point Update report.




  • BSc. in Computer, Telecom Engineering or related.


Years of Experience

1-3 years’ experience in Engineering, ISP or Telecom Maintenance Role.