Account Manager – Erbil

Job Title: Account Manager

Location: Lezzoo Office, Erbil

Contract: Full-Time, Fixed Term

Working days/Hours: 9 am to 6 pm (8+1One hour lunch break) & 5 days/week.

About Lezzoo:

Lezzoo is a leading technology-driven service provider dedicated to enhancing the customer experience through innovative solutions. Our commitment to quality and efficiency sets us apart as we strive to make everyday tasks easier for our users. We are currently looking for a dedicated and communicative Account Manager to act as a point of contact for clients, to ensure that client needs are understood and satisfied to join our dynamic team and lead our financial strategy. If you value creativity and excellence in every project, we invite you to be part of our mission to redefine service delivery.

Key Responsibilities:

• Act as the lead point of contact for all clients account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate higher commission rates with the merchant.
• Encourage the merchant to subsidize discount costs where applicable.
• Regularly review market rates by vertical and margins, and adjust commissions accordingly.
• Online and onsite Presentation and convert accounts to participate in existing, new, and future promotional offers.
• Offer advertising spots and other marketing activities to the merchant.
• Sell other services, products, and features that the company will introduce in the future.
• Closely monitor Non-Commissionable Revenue (NCR) customers’ results to ensure they achieve a net zero Return on Investment (ROI).
• Analyze the merchant’s menu for accuracy, ensuring correct photos, descriptions, and pricing align with the store.
• Monitor customer reviews concerning pricing, packaging, preparation time, and overall merchant rating.
• Track the merchant’s adherence to instructions, working hours, and stock management.
• Monitor the merchant’s cancellation rate and preparation time (ETA).
• Evaluate the merchant’s growth performance, breaking it down into organic, seasonal, and paid growth.
• Monitor customer retention and performance by zone for each merchant.
• Assess merchant positioning and sorting in the app to ensure optimal visibility.

Skills and Qualifications:

• Bachelor’s degree in Business Administration, or a related field.
• Prior experience in Account Management or related fields is preferred.
• Fluent in Kurdish, Excellent level of English and Arabic.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.