Rotana Hotels

Assistant Conference & Banquet Operations Manager

Job Overview

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an Assistant Conference & Banquet Operations Manager you are responsible for the administration and operation of the Banquet Department as part of the Food & Beverage division to maximize profit. You role has to maintain food & beverage service quality standards to ensure customer satisfaction and will include key responsibilities such as:
• Ensure that corporate and hotel standards and policies are explained to employees and implemented adequately
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Ensure the timely set up of all Banquets’ venues according to the service settings and as outlined in the function sheets
• Constantly obtain customer feedback during operation to ensure satisfaction
• Ensure general maintenance of sections appointed and follow up on work order forms
• Coordinate all menu proposals, presentations and buffet set-up with the Executive Chef
• Prepare duty schedules, ensuring efficient workforce at all time
• Ensure that grooming standards are followed by all employees on a daily basis



Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You have to be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies

The ideal candidate should be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Drive for Results


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