Harlem Cars Company

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Automotive Customer Service Representative

Job Overview

Summary:

Serves as a liaison between the dealership and its customers.

Essential Duties:

  • Introduces customers to service and parts personnel, indicating shop location and hours of operation.
  • Open and maintain customer accounts by recording account information
  • Follows up with all sales and services within 48 hours to ensure customer satisfaction.
  • Develops and monitors the results of a dealership customer service questionnaire.
  • Receives customer’s / guest complaints and other related problems and reports on the Assistant Manager’s log book.
  • Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Create and maintain data of Customer / guests surveys and complains, provide reports to immediate supervisor on a required interval.
  • Stays abreast of upcoming community events and considers ways in which the dealership might participate.
  • Coordinates special dealership events, promotions, and seminars.
  • Implements customer satisfaction programs.
  • Strives for high ranking on manufacturer surveys. Monitors results frequently.
  • Maintains a professional appearance.
  • Promotes and maintains good public relations.
  • Motivates and maintains good staff relations.
  • Responsible for front office operation during the absence of Front Office.
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
  • Other tasks as assigned.

Qualifications

Education and/or Experience

  • Two to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills

  • Fluent in Arabic and Kurdish Language.
  • Understand and speak minimal English is a plus.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

More Information

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