Earthlinktele

B2C Representative

Job Overview

Description

  • Achieves monthly target that have been assigned by the Direct manager.
  • Recommend, select and help locate the right subscription.
  • Describes a subscription’s features and benefits to customers.
  • Provides information about Technical Support Team.
  • Ensure end user sign contract and all documents related are documented and archived in the system.
  • Collect subscription due amount from user if needed.
  • Preparing the needed reports, daily, weekly, monthly.
  • Report any unusual activity in the zone to the direct manager to get quick and smart solution.
  • Maintain and archive sales records, personal information data and all document in system (hard and soft copy).
  • Full coordination & issues escalation with the direct manager.
  • Complies with all regulations issued by the direct manager.
  • Applies some services to the customers such as software information, updates, and configurations.
  • Helps the customers with the first technical support and respond promptly to the customers inquiries.
  • Obtains all relevant information to handle the customers’ inquiries and complaints.
  • Get full details from the customer about requires and fills out all the details on the all systems in order to be clear for the technical support team.
  • Support all the EarthLink’s future projects.
  • Activate subscription according to customer request.
  • Performs other duties as and when requested by the direct manager.
  • Follow-up with Technical Support Team & FM team when there is an issue with the customer.
  • Have a way of transportation to visit all Zones / states to complete task related.
  • Conducting commercial survey per each zone.
  • Ensure high level in customer satisfactions.
  • Submit all commercial survey data and reports to related department as a part of infrastructure plan.
  • Prevent customer (end-user) retention to avoid churn that has an impact on revenue and user growth through direct contact with customers or by the system.

Requirements

  • Bachelor’s in Business Admin or any related field.
  • 1-2 Year Experience in Sales outdoor preferably in ISP.


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