Job Overview
Description
- Achieves monthly target that have been assigned by the Direct manager.
- Recommend, select and help locate the right subscription.
- Describes a subscription’s features and benefits to customers.
- Provides information about Technical Support Team.
- Ensure end user sign contract and all documents related are documented and archived in the system.
- Collect subscription due amount from user if needed.
- Preparing the needed reports, daily, weekly, monthly.
- Report any unusual activity in the zone to the direct manager to get quick and smart solution.
- Maintain and archive sales records, personal information data and all document in system (hard and soft copy).
- Full coordination & issues escalation with the direct manager.
- Complies with all regulations issued by the direct manager.
- Applies some services to the customers such as software information, updates, and configurations.
- Helps the customers with the first technical support and respond promptly to the customers inquiries.
- Obtains all relevant information to handle the customers’ inquiries and complaints.
- Get full details from the customer about requires and fills out all the details on the all systems in order to be clear for the technical support team.
- Support all the EarthLink’s future projects.
- Activate subscription according to customer request.
- Performs other duties as and when requested by the direct manager.
- Follow-up with Technical Support Team & FM team when there is an issue with the customer.
- Have a way of transportation to visit all Zones / states to complete task related.
- Conducting commercial survey per each zone.
- Ensure high level in customer satisfactions.
- Submit all commercial survey data and reports to related department as a part of infrastructure plan.
- Prevent customer (end-user) retention to avoid churn that has an impact on revenue and user growth through direct contact with customers or by the system.
Requirements
- Bachelor’s in Business Admin or any related field.
- 1-2 Year Experience in Sales outdoor preferably in ISP.
