B2C Representative

• Achieves monthly target that have been assigned by the Direct manager.
• Recommend, select and help locate the right subscription.
• Describes a subscription’s features and benefits to customers.
• Provides information about Technical Support Team.
• Ensure end user sign contract and all documents related are documented and archived in the system.
• Collect subscription due amount from user if needed.
• Preparing the needed reports, daily, weekly, monthly.
• Report any unusual activity in the zone to the direct manager to get quick and smart solution.
• Maintain and archive sales records, personal information data and all document in system (hard and soft copy).
• Full coordination & issues escalation with the direct manager.
• Complies with all regulations issued by the direct manager.
• Applies some services to the customers such as software information, updates, and configurations.
• Helps the customers with the first technical support and respond promptly to the customers inquiries.
• Obtains all relevant information to handle the customers’ inquiries and complaints.
• Get full details from the customer about requires and fills out all the details on the all systems in order to be clear for the technical support team.
• Support all the EarthLink’s future projects.
• Activate subscription according to customer request.
• Performs other duties as and when requested by the direct manager.
• Follow-up with Technical Support Team & FM team when there is an issue with the customer.
• Have a way of transportation to visit all Zones / states to complete task related.
• Conducting commercial survey per each zone.
• Ensure high level in customer satisfactions.
• Submit all commercial survey data and reports to related department as a part of infrastructure plan.
• Prevent customer (end-user) retention to avoid churn that has an impact on revenue and user growth through direct contact with customers or by the system.

• Bachelor’s in Business Admin or any related field.
• 1-2 Year Experience in Sales outdoor preferably in ISP.