Back Office Specialist_Mosul

TipTop is a leading local company transforming the online food delivery landscape in Iraq. Through our user-friendly website and mobile applications, we offer customers a convenient, secure way to order and pay for meals from our diverse network of Restaurant Partners. By connecting great restaurants with local customers, TipTop enables access to delicious food for delivery or pick-up, from early morning until late at night. In addition to food delivery, TipTop provides grocery delivery services via our digital platforms, saving customers time and effort by delivering groceries within minutes. Our mission is to simplify lives, eliminate the hassle of shopping, and bring convenience to every doorstep.

For our Restaurant Partners, we create opportunities to expand their customer base, enhance their operations, and raise industry standards. TipTop’s success is powered by an exceptional multinational team, united by shared values of inclusivity and excellence. We are committed to developing talent by providing comprehensive training and support, empowering our team to build rewarding and fulfilling careers. Proud of the impact we’ve made, TipTop continues to connect people with food, fostering a seamless and delightful experience for customers and partners alike.

Job Purpose:

Manage Qi card project, by receiving packages from the provider, distribute them to drivers, in order to be delivered during the required delivery time.

Main duties and responsibilities:
• Receive Qi cards packages from Baghdad.
• Divide packages into groups per city and area.
• Send cards to cities and receive returned ones.
• Create drivers lists on related systems.
• Deliver each group to the assigned driver and make sure that it is uploaded on related systems.
• Receive returned cards from drivers and double check if it is confirmed.
• Make sure that data on systems are up to date.
• Save received photos.
• Follow up missed photos, pending and delayed cards.
• Other logistic tasks assigned by the Qi Card Coordinator.

 Experience: 1-2 years of work experience

Education requirements: High School or Diploma

Languages:  English: Intermediate Arabic: Advanced Kurdish: Intermediate

Specific competencies:

• Analytical and planning skill
• Communication/Cooperation skills
• Time Management
• Flexibility/Initiative
• Problems and tasks solving approach
• Word, Excel (intermediate)

GENERAL EMPLOYEES’ OBLIGATIONS AND RESPONSIBILITIES:

• The Employee must consistently adhere to all Tiptop policies and procedures, including those outlined in the National Staff Handbook and Security Standard Operating Procedures.
• The Employee is responsible for ensuring the accuracy and completeness of assigned tasks.
• Confidentiality must be maintained regarding all non-public information obtained during employment.
• All entrusted and acquired documents must be properly archived.
• The Employee is expected to represent and uphold the values of Tiptop Company at all times.
• Professional and appropriate behavior is required at all times and in all settings.
• The Employee must promptly provide all relevant information to their supervisor.
• The Employer reserves the right to assign the Employee tasks within their specialization. In urgent situations, the Employee may be required to work overtime, including on public or other holidays, depending on the circumstances.
• The Employee is expected to maintain punctual attendance during office hours and on scheduled field trips, where applicable.
• Tasks must be delivered in a timely and effective manner.
• The Employee assumes responsibility for all entrusted materials or cash and is liable for any damage or loss caused by negligence.