Branch Manager

Roles and Responsibilities: 

Sales & Revenue Growth:

• Develop and implement strategies to achieve and exceed sales targets.
• Monitor sales performance and generate periodic reports for senior management.

Team Leadership & Development:

• Recruit, train, and mentor sales associates and staff.
• Foster a positive and motivating work environment.
• Conduct regular performance reviews and provide feedback.

Customer Relationship Management:

• Ensure an exceptional luxury shopping experience for clients.
• Address customer inquiries and resolve complaints professionally.
• Build long-term relationships with VIP clients to promote loyalty.

Operational Management:

• Oversee inventory management, including stock counts and replenishments.
• Manage budgets, expenses, and optimize operational costs.
• Ensure compliance with company policies, including visual merchandising standards.

Brand Representation:

• Uphold and promote the Zoughaib & Co brand image and values.
• Represent the gallery at events, exhibitions, and in interactions with partners.

Reporting:

• Provide updates on sales, staff performance, and operational challenges to senior management.
• Analyze data and market trends to recommend strategic adjustments.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• Experience:
  • 5+ years of experience in luxury retail, with at least 2 years in a managerial role.
  • Jewelry or high-end retail experience is a strong advantage.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent sales and negotiation abilities.
  • Proficient in retail management software and Microsoft Office Suite.
  • Ability to analyze and interpret sales data.

Key Competencies:

• Passion for luxury and customer excellence.
• Ability to work under pressure and meet tight deadlines.
• Strategic thinker with a results-oriented approach.
• Attention to detail and high organizational skills.