Toyota Iraq

CAC Specialist – Erbil

Job Overview

Position: CAC Specialist

Reporting To: CAC Manager

Duty Station: Erbil branch office

Responsibilities of the Job:

  • Customer Assistance for inquiries and complaints.
  • Managing, regularly checking, and promptly replying to customer inquiries received from the website or Mobile Applications.
  • Maintain monthly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.
  • Customer data analyzing and creating flash reports and status reports for CAC activities.
  • Handle a variety of customers’ general and serious complaints both remotely and on-site.
  • Support Dealers CRM department on-job.
  • Establishing and cultivating a customer-first mindset
  • Monitor the dealership Appointment Rate and Maintenance Reminders to continuously improve it
  • Conduct customer surveys about the customer satisfaction index (CSI) and Sales Satisfaction Index (SSI)
  • Support Dealers by providing them with Parts Details
  • Provide Support to Toyota Iraq Loyalty Program Customers.
  • Securing Customers Information and treating it as highly classified Info.


  • At least 1 years in a an administrative or customer service role
  • Diploma or higher
  • Proficiency in Microsoft Office applications (Excel, Power Point, Outlook, & Word)
  • Fluency in English, Kurdish, and Arabic
  • Iraqi nationality

Soft Skills:

  • Telephone skills
  • Communication skills (listening, questioning)
  • Language Skills : Kurdish (Badini or Sorani), English, & Arabic
  • Customer orientation and ability to adapt/respond to different types of characters
  • Complaint handling skills
  • information analysis
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

More Information

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