Job Overview
Summary
Takes calls from customers, answering their questions and escalate their complains.
Key Responsibilities
- Identify customers needs, clarify information, research every issue and provide solutions.
- Manage and resolve customer complaints.
- Provide customers with products and services information.
- Manage large amounts of inbound.
- Seize opportunities to upsell products when they arise.
- Meet personal/team qualitative and quantitative targets.
Competencies
- Good communication skills.
- Good interpersonal skills to handle sensitive and confidential situations.
- Good skills in MS Office particularly Excel.
- Good problem solving skills.
- Ability to work well under pressure.
Language
- Arabic (required)
- Kurdish (required)
- English (preferred)
Number Of Positions
6
Experience
1-2 years of work experience in relevant field.
Education
Diploma or Bachelor degree in a relevent field.
Location
Erbil
