High Performance

Call Center Agent

Job Overview

Role: Answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. good listener and ask the right question, they need to be positive role model for the company, have knowledge of company services so they can answer all questions the costumer will have , they need to be flexible and adaptable in order, to representative the company positively and remain calm under pressure with resilient nature.
High school diploma or equivalent, more education or experience may be preferred.
Kurdish, Arabic and English language are required.
Professional phone voice.
Proficiency with computers, especially with CRM software, and strong typing skills.
Strong time management and decision-making skills.
Adaptability and accountability.

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