Customer Care Agent

Job Summary:

The Customer Care Agent handles customer inquiries and complaints through phone, social media, and email. They create tickets for issues, escalate critical cases, and follow up as needed.

Key Responsibilities:

• Receive calls from the customers and answer their queries.
• Handling the complaints, queries, and marketing campaigns through all social media
websites ( Facebook, Instagram, Twitter, Live chat )..
• Support the customers’ queries and complaints via Emails.
• Create tickets for the customers about their issues or requests.
• Handle the critical cases to the department supervisor.
• Call back the customer when it is needed.
• Cover the telemarketing campaign if required.
• Handle other tasks delegated by the supervisor.

Qualifications:

• Diploma or Bachelor’s degree in any field.
• Knowledge of using Microsoft programs.
• Excellent communication skills.
• Able to talk on the phone, make notes, and check out the details.
• Excellent communication skills, and work under pressure.
• Speaks Kurdish, Arabic, and English fluently.