FastPay

Call Center Operator

Job Overview

Key Responsibilities

• Receive calls from the customers and answer their queries.
• Handling the complaints, queries, and marketing campaign through all social media
websites ( Facebook, Instagram, Twitter, Live chat )..
• Support the customers’ queries and complaints via Emails.
• Create tickets for the customers about their issues or requests .
• Rise the critical cases to the department supervisor.
• Call back the customer when it is need .
• Cover the telemarketing campaign if required .
• Handle other tasks which delegated by supervisor.

 

Qualifications:

• Diploma or Bachelor’s degree in any filed.
• Knowledge of using Microsoft programs.
• Excellent communication skills.
• Able to talk on the phone, make notes, and check out the details.
• Excellent in communication skills, and work under pressure.
• Speaks Kurdish, Arabic, and English fluently.

More Information

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