Master Group

Call Center Supervisor

Job Expired

Job Overview

Call Center Supervisor Responsibilities:

  • Supervise the call center team’s job and guide them.
  • Make sure employees comply with all call center policies.
  • Follow communication “scripts” when handling different topics, and prepare FAQs for the Calls & Social media platforms.
  • Align with other departments for the sales requests.
  • Report to senior management on a weekly basis.
  • Study data on main customer issues and to draw up plans to solve such issues.
  • Continually improve current processes to increase productivity and customer satisfaction.
  • Oversee the correct filing and documentation procedures of the team.
  • Develop a strong understanding of the companies’ products.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternative.

Call Center Supervisor Requirements:

  • Arabic and Kurdish languages is a must.
  • Bachelor or Diploma Degree.
  • Previous experience in a Call center role – CRM team.
  • Strong phone and verbal communication skills along with Social media comments, messaging.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.


More Information

  • This job has expired!