Rotana Hotels

Captain

Job Overview

Job Description

  • Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
  • Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
  • Practice good customer relations and attend to customer complaints and queries satisfactorily
  • Ensure the Outlet is set-up for service and supervise for a smooth operation
  • Direct and supervise the service team to ensure that all duties are performed as per standards
  • Ensure that all Employees have received adequate training to perform their duties
  • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
  • Ensure minimum wastage, breakage and spoilage
  • Actively use up selling techniques bye exceeding Guest expectations and to increase revenue
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

 

Skills

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should be possesing a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

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