Save the children

Case Worker

Job Overview

The Case worker is a member of the Diyala Child Protection team. Under the supervision of the CM Officer, the case worker is responsible for implementing activities focused on case management services for both first and second line response. She/he will ensure that project activities are consistent with Save the Children’s programming principles and approaches, draw on relevant best practices and lessons learned, enable children to attain their rights and are compliant with donor regulations.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

Reports to:
Case Management Officer
Staff reporting to this post :None

Program Implementation
: Under the direct supervision of the CP Officer, the Case worker will:

First line response: 
•    Identify, document and respond to the most vulnerable and at-risk children, including unaccompanied and separated children.
•    Conduct a rapid assessment to determine the most appropriate response to the child’s needs, including emergency alternative care for unaccompanied children.
•    Assess any needs for urgent material support – specifically dignity kits, baby kits, clothing etc. for girls and boys. And refer to other agencies for Core Relief Items (CRI) if needed.
•    Provide PFA to distressed children and caregivers
•    Facilitate safe and confidential referrals to other service providers.
•    Sensitise community focal points on CP case identification and safe referrals including UASC and GBV.

Second line response: 
•    Identify, assess, document, refer (to relevant services) and follow-up of at-risk children and families (case management) in an age and gender appropriate manner, following the case management guidelines and core protection principles
•    Provide information and advice on existing services and how to access them.
•    Work as a member of a team ensuring fluid communication of relevant information to make sure that a proper and high-quality management of the case is preserved.
•    Work in close collaboration with the community mobilisers to strengthen relationships with the community and to strengthen the referral system
•    Facilitate, collect and report information regarding the overall situation of child protection risks, with particular attention to vulnerable/at-risk children

Data Protection:
•    Adhere to confidentiality and Save the Children data protection protocols
•    Comply with all relevant Save the Children policies and procedures
•    Carry out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children
•    Any other duties as assigned

Monitoring and reporting: 
•    Contribute to daily and weekly reports and submit weekly reports concerning implemented outreach activities and cases and participate in weekly case conferences
•    Conducting regular visits to relevant sites and Child Protection Spaces to identify with the support of volunteers and teachers at risk and vulnerable children
•    Maintain files, registers, computer databases and records in paper or electronic format based on principle of confidentiality
•    Ensure a child centered approach and always act in the best interests of the child.
•    Any other tasks assigned by the supervisor.

Collaboration and Representation:
•    Represent Save the Children in a professional manner.
•    Liaise with other stakeholders, including schools, local leaders, and partners and participates in relevant meetings
•    Collaboration with other organizations in the area to maximize information sharing on relevant services available in the community
•    Represent programming with local government, NGOs, communities and within SC as appropriate.

BEHAVIOURS (Values in Practice)

•    holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
•    holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
•    sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
•    widely shares their personal vision for Save the Children, engages and motivates others
•    future orientated, thinks strategically and on a global scale.
•    builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
•    values diversity, sees it as a source of competitive strength
•    approachable, good listener, easy to talk to.
•    develops and encourages new and innovative solutions
•    willing to take disciplined risks.
•    honest, encourages openness and transparency; demonstrates highest levels of integrity

•    Understanding of social welfare systems and child protection mechanisms
•    Ability to write weekly and monthly reports.
•    Ability to work under pressure and willingness to work flexible hours when necessary.
•    Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches.
•    Knowledge and understanding of inter-agency standards and guidelines in child protection, including the Minimum Standards for Child Protection in Humanitarian Action.
•    The work is based in Muqdadiya and the applicant should have access to Diyala Office for expected regular meetings and trainings.
•     The applicant may also be required to attend trainings inside or outside Iraq.
•    Priority will be given to applicants from program location (Muqdadiya).

•    Basic education or adequate equivalent work/life experience;
•    Experience with community development, working with children and schools;
•    Very good communication and interpersonal skills.
•    Strong Organizational skills;
•    Advocacy and coordination skills;
•    Ability to conduct outreach at the community level;
•    Good computer skills (MS Office, including familiarity with internet).

The Organisation
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:
•    No child dies from preventable causes before their 5th birthday
•    All children learn from a quality basic education and that,
•    Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information:
Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations.

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Save the Children does not charge a fee at any stage of the recruitment process.

More Information