Case Worker – Salahaddin /Tikrit -(SAD/011)

INTERSOS is an international, non-profit, humanitarian organization on the front line of emergencies, bringing assistance to victims of armed conflicts, natural disasters, and extreme exclusion with particular attention to the protection of the most vulnerable people. Since 1992 our humanitarian workers have been helping people affected by humanitarian crises: we provide first aid, food, shelter, medical assistance, and basic goods. We ensure that basic needs, such as education, access to clean water, and health assistance, are met.

All INTERSOS employees are expected to perform their roles and responsibilities according to the INTERSOS charter of values, code of ethics, PSEA and Child Protection policies. The job description is mandatory for all positions within INTERSOS and shall be signed by the employee within the first week of employment.

Purpose/objective of the position:

The Case Worker provides appropriate and timely case management by assessing the needs of individuals with protection concerns, supporting the client with basic psychosocial counselling, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Generic Duties:

• Conduct case management intake interviews with individuals identified by the team during outreach work or referred by other agencies and open a case if vulnerability criteria are met;
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral, and social factors that affect their psychosocial well-being as well as protection and risk factors;
• Conduct home visits to assess clients’ living conditions if considered necessary;
• Develop a tailored case plan together with the client, based on needs identified during the assessment;
• Refer clients to appropriate services and when considered necessary directly accompany them to different service providers;
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols;
• Weekly document each case on the internal case management platform and ensure that any progress on the action plan and any significant change in a client’s psychosocial well-being and overall situation is timely and duly recorded;
• Ensure the proper and safe filing and archiving of case management files to maintain data confidentiality;
• Close a case when the objectives in the case plan are met and no further needs were identified;
• Carry out all tasks respecting key protection principles including but not limited to PSEA, do no harm, non-discrimination, confidentiality, accountability, and need-to-know principles;
• Participate in internal case management meetings and bring to the immediate attention any case of special/emergency needs to the supervising Case Management Officer;
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up, and information sharing;
• Identify and report gaps in the availability of services and quality of service provision for clients in the target areas.
• Identify, empower and strengthen community structures to support protection of vulnerable children and their families.
• Train community members on child protection related issues.

Person Specification:

Education and professional experience:

• University Degree in a related field (e.g. Social Work, Psychology, or equivalent is an asset).
• 1 year of relevant work experience

Competencies: (Knowledge, Skills & Abilities) :

• Computer literacy (Word, Excel)
• Respect and a non-discriminatory attitude
• Good interpersonal and communication skills
• Good reporting skills
• Ability to show empathy
• Ability to work under pressure 

Languages :

• Fluency in Arabic (written and spoken)
• Working knowledge in English (written and spoken)