Configure, Operate and Support for Charging System Platforms.
Provide on-site Operation and Support for Charging System nodes.
Develop, deploy and configure all required Business configuration on Charging System nodes.
Timely resolution of escalated problem & trouble tickets.
Perform pro-active monitoring for Charging System nodes.
Track and debug issues on all Charging System nodes,provide sufficient data (logs, configurations, traces) to the vendor for proper issues analysis.
Follow up on raised CSR on daily basis.
Generate daily, weekly and monthly reports for Charging System nodes’KPIs.
Support Business Units with all products and services configuration,inquiries,deployment and testing.
Basic knowledge in SS7 and IP Protocols.
Ability to work independently under demanding situations.
Good knowledge in development tools (Shell , Java , Python , Perl …etc).
Strong Unix/Linux administration skills.
Good Database management skills (DDL & DML).
Excellent Communication and Time Management Skills.
Intelligent Network concept is a plus.
1-2 years of work experience in relevant field.
Bachelor Computer Science/Engineering or Telecommunication