Contact Center Agent – Evening shift

Job Summary:

Responsible for making (inbound/outbound) calls and answering customers questions, communicate with social media followers and customers over channels, including Facebook, Instagram, twitter, live chat, and any additional channel.

Provide excellent customer service with high attention to detail in writing/editing.

solving their problems, gathering survey data professionally, and responding to customer inquiries and complaints.

Key Responsibilities:

Receive calls from the customers and answer their queries.

Handling the complaints, queries, and marketing campaign through all social media websites (Facebook, Instagram, Live chat).

Support the customers’ queries and complaints via emails.

Create tickets for the customers about their issues or requests.

Rise the critical cases to the department supervisor.

Call back the customer when it is need.

Cover the telemarketing campaign if required.

Qualification: 

Preferred a Fresh graduate from any university or institute.

Knowledge of using Microsoft programs.

Average typing speed and able to write in (Arabic & English).

Now how to deal very well with the team and management.

Able to talk on the phone, make notes on the computer, and check out details at the same time – multitasker.

Excellent in communication skills, and work under pressure.

Fluent in Kurdish, Arabic, and English is a plus.