Coordinator for Legal Aid Clinic 

Position: Coordinator for Legal Aid Clinic 

Location: Iraq-Erbil 

Reports to: Managing Director 

Contract Duration: 10 Months

Working Hours: Full-time 

Scope of Work

1. Program Management and Coordination

   – Oversee daily clinic operations, ensuring efficient service delivery and effective management of resources.

   – Coordinate efforts among legal aid team members, including lawyers, and administrative staff, to meet client needs promptly and effectively.

   – Establish and maintain systems for monitoring service quality and client satisfaction, continuously identifying areas for improvement.

   – Manage client intake and case management processes, upholding legal and ethical standards.

   – Work closely with partner organizations, government agencies, and other stakeholders to provide comprehensive support services, including referral assistance.

  – Provide as needed support based on the Managing Director instruction.

2. Legal Support and Advocacy

   – Assist the legal aid team in delivering accurate legal advice and advocacy, focusing on vulnerable groups such as juveniles, refugees, and survivors of violence.

   – Ensure legal practices align with national laws and international standards, especially in cases involving juveniles and human rights.

   – Identify recurring legal issues faced by clients and work with the team to propose advocacy initiatives or policy recommendations.

   – Coordinate regular follow-ups with legal practitioners on case progress, ensuring timely interventions and detailed record-keeping.

3. Capacity Building and Staff Development

   – Organize training sessions for clinic staff, interns, and volunteers on relevant laws, client management, and best practices.

   – Identify and promote external training and professional development opportunities to keep the team informed on legal updates, policy changes, and evolving practices.

   – Work with external experts to enhance training materials and resources for clinic staff and community outreach initiatives.

4. Documentation and Reporting

   – Maintain accurate and confidential case records, ensuring data integrity and compliance with legal and organizational standards.

   – Compile and submit monthly, quarterly, and annual reports on clinic activities, challenges, and outcomes, with insights for program improvement.

   – Document case outcomes and compile statistics for program evaluation, donor reporting, and impact analysis.

   – Contribute to grant proposal preparation and progress reports, capturing impact stories and success cases as needed.

5. Community Outreach and Engagement

   – Develop outreach strategies to increase awareness of the clinic’s services, particularly in underserved communities.

   – Organize and participate in community events, workshops, and informational sessions on legal rights and available legal services.

   – Build and maintain relationships with local government bodies, civil society organizations, and community leaders to support outreach and referrals.

   – Conduct community needs assessments to ensure the clinic’s services are responsive to local demands, with a particular focus on child protection and juvenile justice.

6. Monitoring, Evaluation, and Continuous Improvement

   – Work with the Monitoring and Evaluation (M&E) team to assess the effectiveness of legal services and identify areas for improvement.

   – Implement client feedback mechanisms to ensure a client-centered approach in service delivery.

   – Review and refine internal processes regularly to optimize service quality, efficiency, and impact.

Qualifications and Skills

   – Bachelor’s degree in law, social sciences, or related field (Master’s preferred but not required).

   -At least 2 years of proven experience in legal aid services, case management, or human rights programs, preferably within Iraq.

   – Strong understanding of Iraqi laws, particularly in juvenile justice, child protection, and human rights.

   – Excellent organizational and coordination skills, with a keen attention to detail.

   – Fluency in Arabic and Kurdish (preferred), with a good command of English.

   – Ability to manage multiple tasks under pressure and meet deadlines.

   – Strong interpersonal and communication skills, maintaining a client-centered approach and commitment to confidentiality.

Key Performance Indicators

   – Number of cases effectively managed and resolved within defined timeframes.

   – Client satisfaction levels and quality of feedback received.

   – Effectiveness in coordinating with team members and external partners.

   – Timeliness and accuracy of reports submitted to the program director and donors.

   – Scope and impact of outreach activities and community awareness regarding the clinic’s legal aid services.