Credit Control and Collection Officer

Job Overview


This position is responsible for outdoor/Indoor collection from clients based on the payment term and due invoices. Also this position is responsible for preparing collection reports, handle all paperwork related to customers’ payment plans and escalate overdue bills per process.

Job Duties:

  • Collect payments on past due bills.
  • Collect checks, cash and money transfer from clients based on the payment expected.
  • Create a list of people who have not made payments and escalate it to management level per process.
  • Organize list according to severity of delinquency.
  • Inform clients of overdue accounts and amount currently owed.
  • Review terms of sale before visiting clients.
  • Coordinate with the account manager for payment schedule.
  • Visit clients based on payment schedule and due invoices.
  • Handle all paperwork related to the customer payment plans.
  • Send invoices to the customers and ensure follow up on due dates for clients payments.
  • Executing customer reports to identify accounts receivable issues and send to supervisor.
  • Ensure Adherence to processes and standards for collection and settlements.
  • Ensure smooth settlement of disputes by customers within specified time frame.
  • Ensure timely and effective collection tracking process.
  • Coordinate with account managers for follow-up on customers for collection.
  • Perform routine quality assurance on billing process.
  • Provide clients with monthly, quarterly invoices and statement of accounts upon their request, and Continuing to follow up until settlement of sent invoices.
  • Follow up on letter of guarantee, services continuity for government section and provide letter of authority to receive due bills.


  • Minimum 1 Year Experience in accounts receivables and billing.
  • Fair Command of English and Arabic- Written and Spoken.
  • Billing and collections processes for all customer types.
  • Organization skills to produce reports.
  • Time Management and strong follow up skills.
  • Customer handling including customer complaint resolution, etc.
  • Knowledge of CRM systems
  • Must be self-directed and able to work independently.
  • Fair Command of Microsoft Office (MS Word, MS Excel, and PowerPoint).