CRM Agent – SAS

CRM Agent – SAS Erbil:

The CRM Executive accurately oversees customer data, manages calls and appointments, ensures satisfaction, promptly addresses complaints, directs inquiries, generates KPI reports, and fosters collaboration across departments for optimal coordination. This pivotal role highlights our dedication to outstanding customer service and operational excellence.

Location: Erbil-Mosul Road near 120 m Ring Road Cross-Section

Requirements:

A BSc. or degree or diploma in business administration or a related field is required. Minimum 2 years of experience. Native Kurdish, fluent Arabic, and upper-intermediate English are essential. Strong verbal and email communication skills are required. Familiarity with MS Office and CRM software is necessary. Ability to work under high-pressure conditions.