CRM Specialist – Baghdad

Vara Company is seeking for a highly skilled and experienced (CRM Specialist) to join our team in Baghdad Branch.

Job Description

Job title:                              CRM Specialist

Reporting to:                      Marketing Manager  

Salary:                                Negotiable

Hours:                                Working Time Based on Company Policy

Location:                            Vara Company / Baghdad

Work Overview:

This role combines the responsibilities of Customer Relationship Management (CRM) with those of a receptionist to ensure seamless customer interactions and efficient administrative support within the heavy machinery company.

Duties & Responsibility

• Build and maintain strong relationships with existing customers.
• Serve as the primary point of contact for customer inquiries, concerns, and requests.
• Collaborate with internal teams to ensure customer satisfaction and resolve issues promptly.
• Greet and welcome visitors in person and over the phone.
• Understand customer needs and objectives to provide tailored solutions and support.
• Develop and implement strategies to upsell and cross-sell products and services to existing customers.
• Utilize CRM software to manage customer interactions, including sales, marketing, and service activities.
• Customize CRM software to meet the organization’s specific needs and goals.
• Analyze customer data to identify trends and insights, driving improvements in customer experience and sales.
• Develop strategies to increase customer engagement and retention.
• Maintain a professional and welcoming reception area.
• Answer and direct phone calls to the appropriate person or department.
• Manage incoming and outgoing mail and deliveries.
• Schedule appointments and maintain calendars for meeting rooms.
• Assist with basic administrative tasks, such as filing, photocopying, and data entry.
• Respond to inquiries from clients, customers, and employees.
• Assist with ordering office supplies and maintaining inventory.
• Uphold security protocols by monitoring visitor access and issuing visitor badges.

Work experience & skills

• Bachelor’s degree or related field.
• Previous experience in a receptionist or customer service role preferred.
• English and Arabic required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Professional demeanor and positive attitude.