Vara Machinery Company

CRM Specialist – Sulaymaniyah

Job Overview

Vara Company is seeking for a highly skilled and experienced (CRM Specialist) to join our team in Sulaymaniyah Branch.

Job Description

Job title:                              CRM Specialist

Reporting to:                      Marketing Manager  

Salary:                                Negotiable

Hours:                                Working Time Based on Company Policy

Location:                            Vara Company / Sulaymaniyah

Gender :                                 Female 

Work Overview:

This role combines the responsibilities of Customer Relationship Management (CRM) with those of a receptionist to ensure seamless customer interactions and efficient administrative support within the heavy machinery company.

Duties & Responsibility

  • Build and maintain strong relationships with existing customers.
  • Serve as the primary point of contact for customer inquiries, concerns, and requests.
  • Collaborate with internal teams to ensure customer satisfaction and resolve issues promptly.
  • Greet and welcome visitors in person and over the phone.
  • Understand customer needs and objectives to provide tailored solutions and support.
  • Develop and implement strategies to upsell and cross-sell products and services to existing customers.
  • Utilize CRM software to manage customer interactions, including sales, marketing, and service activities.
  • Customize CRM software to meet the organization’s specific needs and goals.
  • Analyze customer data to identify trends and insights, driving improvements in customer experience and sales.
  • Develop strategies to increase customer engagement and retention.
  • Maintain a professional and welcoming reception area.
  • Answer and direct phone calls to the appropriate person or department.
  • Manage incoming and outgoing mail and deliveries.
  • Schedule appointments and maintain calendars for meeting rooms.
  • Assist with basic administrative tasks, such as filing, photocopying, and data entry.
  • Respond to inquiries from clients, customers, and employees.
  • Assist with ordering office supplies and maintaining inventory.
  • Uphold security protocols by monitoring visitor access and issuing visitor badges.

Work experience & skills

  • Bachelor’s degree or related field.
  • Previous experience in a receptionist or customer service role preferred.
  • English, Kurdish and Arabic required.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Professional demeanor and positive attitude.

More Information

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