CRM

• telephone skills

•Communication skills (listening, questioning)

•Knowledge and experience in the Customer service

•Complaint handling skills

•Analyzing information

•Appointment loading

•Essential Automotive Knowledge

•selling skills

• have the Customer First mindset

• Information regarding Toyota Warranty

• Attended the Toyota Fundamental Training at the Distributer

GENDER : female

•  Ensure customer satisfaction through post follow up action

• avoid customer dissatisfaction through received the complaints and handle it

•apply the Heijounke and just in times value through the appointments preparation

•corporate kaizen through complaints handling

• Customer Assistance for inquiry and complaint

• initially responding and reporting serious complaints

• establishing and cultivating a customer first mind

• Conduct Maintenance Reminder Activity

•appointment preparation action

• Data entry at Dealer DMS (Dealer Management System) EUC, End User Certificate.

• post  follow up with the customers

• Monitor the dealership Appointment Rate and Maintenance Reminder to continuously improve it

• Conduct customer surveys about the customer satisfaction index

• Maintain monthly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

• repair order writing

•Visual control managing