Customer Service Assistant

Behavioral skills

• Good Communication Skills
• You have an interest in helping people
• Like working as part of a team
• Well-presented, courteous, tactful
• Complaints can be dealt with in a calm manner
• Good arithmetic skills

Responsibilities:

• Handling all incoming customer inquiries and questions
• Providing appropriate service and information or referring clients to another department
• Refer problematic issues that they cannot resolve to management
• Resolve customer complaints and issue refunds as needed
• Maintain an accurate Customer Relationship Management (CRM) database by entering and updating customer information
• Handling Payment Transactions
• Always adhere to company policies and procedures when assisting clients

Qualifications:

• Holds a bachelor’s degree in business administration, administration, economics, economic sciences, or any nearby specialty.
• Has at least one-year work experience
• Has good computer skills.
• Fluent in working with Microsoft Office programs (Word – Excel – Outlook)
• Has the ability to work under pressure
• Preferably have knowledge of global economic markets
• Has a good way of communicating with others
• Languages Required (English – Arabic), Feature (Kurdish)