As a Customer Service Associate you are responsible for providing exceptional customer service, by addressing inquiries. solving queries and maintain positive company-client relationships.Top of Form
Top of Form
Responsibilities and Duties:
· Providing exceptional customer service by addressing inquiries, requests, and complaints.
· Resolving customer issues and concerns efficiently and effectively to ensure a satisfactory resolution.
· Building strong customer relationship through clear and empathetic communication, actively listening to their needs, and providing appropriate solutions.
· Documenting customer interactions, inquiries, and resolutions accurately for proper tracking and reference purposes.
· Meeting performance targets and key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rate.
· Identifying sales opportunities and promoting additional products or services to customers based on their needs or preferences.
· Collaborating with other teams or escalating complex cases as necessary to ensure prompt and satisfactory resolutions for customers.
- Address Iraq-Baghdad
- How to apply applicants are to submit their CVs with the Job title (Customer Service Associate ) in the subject to email: email@example.com