Customer Service Associate

Job brief:

As a Customer Service Associate you are responsible for providing exceptional customer service, by addressing inquiries.  solving queries and maintain positive company-client relationships.Top of Form

Top of Form

Responsibilities and Duties:

·       Providing exceptional customer service by addressing inquiries, requests, and complaints.

·       Resolving customer issues and concerns efficiently and effectively to ensure a satisfactory resolution.

·       Building strong customer relationship through clear and empathetic communication, actively listening to their needs, and providing appropriate solutions.

·       Documenting customer interactions, inquiries, and resolutions accurately for proper tracking and reference purposes.

·       Meeting performance targets and key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rate.

·       Identifying sales opportunities and promoting additional products or services to customers based on their needs or preferences.

·       Collaborating with other teams or escalating complex cases as necessary to ensure prompt and satisfactory resolutions for customers.