Customer Service Executive – Duhok

Job Expired

Job Overview

Job Summary:

The Customer Service Executive provides product/service information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties & Responsibilities:

  • Providing a positive attitude with customers.
  • Welcoming customers in a professional manner. 
  • Sending\Receiving FastPay and FIB balance (Cash-in & Cash-out)  
  • Creating FastPay and FIB personal accounts for customers. 
  • Submitting customer inquiries through the ticketing system. 
  • Following up on his/her cases through the ticket system which is received by customers. 
  • Possessing excellent product knowledge to enhance customer support. 
  • Communicating and coordinating with his/ her team leader in the case of any needs in the Showroom. 
  • Ensure customer satisfaction and provide professional customer support. 
  • Selling Fastlink, Newroz4G Simcards Products. 
  • Refilling Fastlink, Newroz4G, and FTTH Cards/Bundles and Selling other Cards. 
  • Answering phone calls and emails. 
  • Managing cash and balance in the absence of the Showroom Team Leader. 

Qualification & preferred skills:

  • Bachelor’s or Diploma degree in a relevant field is required.
  • Proven Experience as a customer support (minimum one year).. 
  • Ability to speak and write in Kurdish, Arabic, and English languages. 
  • Excellent interpersonal written and oral communication skills. 
  • Ability to effectively use computer software including MS Word and Excel.

More Information

  • This job has expired!