Customer Service Executive – Ranya

Job Summary:

The Customer Service Executive provides product/service information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties & Responsibilities:

• Providing a positive attitude with customers.
• Welcoming customers in a professional manner. 
• Sending\Receiving FastPay and FIB balance (Cash-in & Cash-out)  
• Creating FastPay and FIB personal accounts for customers. 
• Submitting customer inquiries through the ticketing system. 
• Following up on his/her cases through the ticket system which is received by customers. 
• Possessing excellent product knowledge to enhance customer support. 
• Communicating and coordinating with his/ her team leader in the case of any needs in the Showroom. 
• Ensure customer satisfaction and provide professional customer support. 
• Selling Fastlink, Newroz4G Simcards Products. 
• Refilling Fastlink, Newroz4G, and FTTH Cards/Bundles and Selling other Cards. 
• Answering phone calls and emails. 
• Managing cash and balance in the absence of the Showroom Team Leader. 

Qualification & preferred skills:

• Bachelor’s or Diploma degree in a relevant field is required.
• Proven Experience in customer support (minimum one year). 
• Ability to speak and write in Kurdish, Arabic, and English languages. 
• Excellent interpersonal written and oral communication skills. 
• Ability to effectively use computer software including MS Word and Excel.