Job Overview
Job Summary:
The Customer Service Executive provides product/service information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.
Duties & Responsibilities:
- Providing a positive attitude with customers.
- Welcome customers in a professional manner.
- Sending\Receiving FastPay and FIB balance (Cash-in & Cash-out)
- Creating FastPay and FIB personal accounts for customers.
- Submitting customer inquiries through the ticketing system.
- Following up on his/her cases through the ticket system, which is received by customers.
- Possessing excellent product knowledge to enhance customer support.
- Communicating and coordinating with his/her team leader in the case of any needs in the showroom.
- Ensure customer satisfaction and provide professional customer support.
- Selling Fastlink and Newroz4G Simcards Products.
- Refilling Fastlink, Newroz4G, and FTTH Cards/Bundles and Selling Other Cards.
- Answering phone calls and emails.
- Managing cash and balance in the absence of the showroom Team Leader.
Qualifications & preferred skills:
- A bachelor’s or diploma degree in a relevant field is required.
- Proven experience in customer support (minimum one year).
- Ability to speak and write in Kurdish, Arabic, and English languages.
- Excellent interpersonal written and oral communication skills.
- Ability to effectively use computer software, including MS Word and Excel.
- Male candidates are preferred.
More Information
- How to apply If you have the required qualifications send your CV to "[email protected]" titling your email with Customer Service Executive - Sulaimaniyah