Al Halawany company for sweets & pastries

Customer Service Representative

Job Overview

 Job Responsibilities:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by the team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.
  • Monitor relationships with existing customers through CRM systems
  • Ensure the CRM system provides an effective sales funnel
  • Develop and implement marketing techniques that will drive new customers
  • Set specific marketing strategies to retain customers
  • Plan and manage multi-channel marketing campaigns
  • Suggest new methods to address customers’ needs
  • Track marketing metrics and trends, like conversion rates and web analytics
  • Assist with organizing promotional events to reach prospective customers
  • Review and select CRM software that meets our company’s needs
  • Conduct market research to follow trends and competition


Skills & Qualification:

  • Analytical thinking
  • Reporting Skills
  • Attention to Detail
  • Customer-oriented approach
  • Deadline-Oriented
  • Reporting Research Results
  • Confidentiality
  • Time Management
  • Data Entry Management
  • Superior mathematical skills
  • Accuracy
  • Planning and Organizing skills
  • Scheduling and Monitoring skills
  • Communication Skills
  • leadership skills
  • Problem Analysis and Problem-Solving Skills
  • Initiative
  • Teamwork
  • Confidentiality


Education and Experience Requirements:

  • Bachelor’s degree in Marketing or Business administration or a related field
  • A minimum of 5 years of experience
  • Ability to interpret large amounts of data and to multi-task
  • Proven work experience as a CRM specialist or similar role
  • Solid background in customer acquisition strategies
  • Technical expertise in CRM and analytical systems
  • Knowledge of online marketing methods and best practices
  • An ability to manage marketing projects end-to-end
  • Strong communication skills along with a customer-oriented attitude
  • Well-organized with a customer-oriented approach
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

More Information

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