Customer Service Representative

 Job Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by the team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Track marketing metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition

 

Skills & Qualification:

• Analytical thinking
• Reporting Skills
• Attention to Detail
• Customer-oriented approach
• Deadline-Oriented
• Reporting Research Results
• Confidentiality
• Time Management
• Data Entry Management

• Superior mathematical skills

• Accuracy
• Planning and Organizing skills
• Scheduling and Monitoring skills
• Communication Skills

• leadership skills

• Problem Analysis and Problem-Solving Skills
• Initiative
• Teamwork
• Confidentiality

 

Education and Experience Requirements:

• Bachelor’s degree in Marketing or Business administration or a related field
• A minimum of 5 years of experience
• Ability to interpret large amounts of data and to multi-task
• Proven work experience as a CRM specialist or similar role
• Solid background in customer acquisition strategies
• Technical expertise in CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• Well-organized with a customer-oriented approach
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.