Korek Telecom

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Data Processing Team Leader

Job Overview

Summary

Plan, organize and develop the data processing section processes, to provide both customers and dealers with the best services, guarantee their satisfaction and ensure that tasks are handled in a timely and accurate manner.

Key Responsibilities
  • Organize and control the customers contract delivery process between dealer and data processing section on daily basis, by distributing the received contracts to the team and assure that the delivery and checking. processes are performed according to the predefined procedures, objectives and KPIs.
  • Organize and control the customers contract delivery process between data processing and archiving section and assure that the delivery and checking processes are performed according to the predefined procedures, objectives and KPIs.
  • Check and validate the returned customers contracts to main Dealers.
  • Plan and distribute data processing section tasks and activities among the team upon work needs.
  • Response to requests for providing copy of customer contract to the concerned parties in timely and accurate manner.
  • Prepare, check and submit reports and statistical figures, regarding data processing section operations and issues, on daily/weekly/monthly and yearly basis.
  • Lead, develop and motivate team members to reach optimum performance and achieve corporate, department and units objectives.
  • Participate in setting and preparing teams KPI and objectives on yearly, monthly basis.
  • Responsible for creating and updating the data processing section quality documents (Processes, procedures, job description,Forms…..).
  • Perform any duty or assignment requested by the management.
Competencies
  • Customer oriented.
  • Strong Leadership Skills.
  • Excellent communication skills.
  • Good interpersonal skills to handle sensitive and confidential situations.
  • Adept in use of MS Office particularly Excel and Word.
  • Planning & analyzing skills.
  • Problem Solving.
  • Reporting skills.
  • Ability to work well under pressure.
Language
  • Arabic (required)
  • English (required)
  • Kurdish (preferred)

 

  • Number of Positions: 1
  • Experience: 1-2 years of work experience in relevant field.
  • Education: Bachelor in Business or in a relevent field
  • Location: Baghdad

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