Dealer Development Specialist

Position: Dealer Development Specialist
Location: Erbil/ Baghdad (Business Trip to all over Iraq)
Job Grade: Junior
Reporting To:  Dealer Development Assistant Manager

Responsibilities of the Job:

• Understanding customer expectations of and needs from a product.
• Developing quality processes & Soft Skills.
• Reporting to upper management on quality standard issues.
• Implement all relevant procedures described in the Dealer Management.
  System (DMS) and ensure Toyota SOP.
•  Respond to customer complaints putting in containment actions, full
  Analysis and implementing short-term and long-term countermeasures.
•  Train Sales staff for all aspects of the quality system and application of procedures.
•  Develop, implement and manage key performance indicators (KPIs) for
  each area of responsibility.
•  Ensure KPIs are met by working to the overall plan, including management
  of, and reporting.
•  Manage, coach and develop a high performing Quality Operations team
  that meets agreed objectives and which delivers best practice results.
  added value and continuous improvements
•  Evaluate dealer Staff performance.
•  Frequent visits to the construction site and making sure the plan is followed.
•  Conduct City survey/Market Survey as per the program and gathering the required information.

Qualifications and Technical Skills Requirements:

• Total professional years of experience: (2-5 Years) in the same position or relevant.
• Languages required: Fluency in English, Arabic and Kurdish Language.
• Education required: Civil Engineer.

Skills (Technical & Soft):

• Facilitation skills.
• Hospitality Skills.
• Presentation skills.
• Proficient in MS Office.
• Outstanding Communication Skills.
• Excellent organizational and leadership skills.