Toyota Iraq

Dealer Development Specialist

Job Overview

Position: Dealer Development Specialist
Location: Erbil/ Baghdad (Business Trip to all over Iraq)
Job Grade: Junior
Reporting To:  Dealer Development Assistant Manager

Responsibilities of the Job:

  • Understanding customer expectations of and needs from a product.
  • Developing quality processes & Soft Skills.
  • Reporting to upper management on quality standard issues.
  • Implement all relevant procedures described in the Dealer Management.
    System (DMS) and ensure Toyota SOP.
  •  Respond to customer complaints putting in containment actions, full
    Analysis and implementing short-term and long-term countermeasures.
  •  Train Sales staff for all aspects of the quality system and application of procedures.
  •  Develop, implement and manage key performance indicators (KPIs) for
    each area of responsibility.
  •  Ensure KPIs are met by working to the overall plan, including management
    of, and reporting.
  •  Manage, coach and develop a high performing Quality Operations team
    that meets agreed objectives and which delivers best practice results.
    added value and continuous improvements
  •  Evaluate dealer Staff performance.
  •  Frequent visits to the construction site and making sure the plan is followed.
  •  Conduct City survey/Market Survey as per the program and gathering the required information.

Qualifications and Technical Skills Requirements:

  • Total professional years of experience: (2-5 Years) in the same position or relevant.
  • Languages required: Fluency in English, Arabic and Kurdish Language.
  • Education required: Civil Engineer.

Skills (Technical & Soft):

  • Facilitation skills.
  • Hospitality Skills.
  • Presentation skills.
  • Proficient in MS Office.
  • Outstanding Communication Skills.
  • Excellent organizational and leadership skills.

More Information

Apply for this job