Toyota Iraq

Dealer Development Specialist – Baghdad

Job Overview

Position: Dealer Development Specialist
Location: Baghdad Branch office
Reporting To:  Dealer Development Team Leader

Responsibilities of the Job:

  • Understanding customer expectations of and needs from a product.
  •  Responding to customer complaints by putting in containment actions, full
    analysis and implementing short and long-term countermeasures.
  •  Training Sales staff for all aspects of the quality system and application of procedures.
  •  Develop, implement and manage key performance indicators (KPIs) for
    each area of responsibility
  •  Manage, coach, and develop a high-performing Quality Operations team
  •  Evaluate dealer staff performance.
  •  Frequent visits to the construction sites and making sure the plan is followed.
  •  Conduct City/Market Survey as per the program and gather the required information.

Qualifications :

  • BSc. in Civil or Architectural Engineering
  • Fluency in English, Arabic, and Kurdish

Skills (Technical & Soft):

  • Open to travel
  • Outstanding Communication Skills
  • Excellent organizational and leadership skills
  • Facilitation skills
  • Hospitality skills
  • Presentation skills
  • Proficient in MS Office
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