Dealer Development Specialist – Erbil

Position: Dealer Development Specialist
Location: Erbil Branch office
Reporting To:  Dealer Development Team Leader

Responsibilities of the Job:

• Understanding customer expectations of and needs from a product.
• Engaging with customers and gathering product feedback.
• Responding to customer complaints by putting in containment actions, full
  analysis and implementing short and long-term countermeasures.
• Training Sales staff for all aspects of the quality system and application of procedures.
• Develop, implement, and manage key performance indicators (KPIs) for
  each area of responsibility
• Ensure KPIs are met by working to the overall plan, including management of, and reporting
• Train Sales staff for all aspects of the quality system and application of procedures.
• Manage, coach, and develop a high-performing Quality Operations team that meets agreed objectives, and which delivers best practice results.
• Motivate and coach the team to operational success
•  Evaluate dealer staff performance.

Qualifications :

• BSc. in Civil or Architectural Engineering
• Fluency in English, Arabic, and Kurdish

Skills (Technical & Soft):

• Open to travel
• Outstanding Communication Skills
• Excellent organizational and leadership skills
• Facilitation skills
• Hospitality skills
• Presentation skills
• Proficient in MS Office