Korek Telecom

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Dealer Support Team Member

Job Overview

Summary

Providing hands on support by being fully dedicated to the dealer hot line and reporting any requests by dealers.

 

Key Responsibilities

  • Answer calls and respond to emails.
  • Handle customer inquiries both over the phone and by email.
  • Research required information using available resources.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Enter new customer information into system.
  • Process orders, forms and applications.
  • Identify and escalate priority issues.
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary.
  • Document all call information according to standard operating procedures.
  • Complete call logs.
  • Produce call reports.

 

Competencies

  • Good communication skills.
  • Good interpersonal skills to handle sensitive and confidential situations.
  • Good skills in MS Office particularly Excel and Access.
  • Problem solving skills.
  • Reporting skills.
  • Ability to work well under pressure.

 

Work Experience

 

Education

Bachelor in relevant field.

 

Language

  • Arabic (required)
  • Kurdish (required)
  • English (preferred)