Job Overview
Job Description
Zain Iraq is Actively recruiting to hire a Direct Sales Customer Service Representative the jobs at this level are responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The job in this level is also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.
- Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets
- Implement Direct Sales policies and procedures
- Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfillment of their needs and requirements
- Coordinate with billing and collection control to re-activate accounts/update account status to ensure up-to-date customer information at all times
- Coordinate new outlets need in terms of manpower, logistics, equipment, maintenance, and other needs to ensure efficient launching and operations
- Act as quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training
- Handle the opening of direct sales new branches and exchanges offices and coordinate their needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material, and other needs to ensure efficient operations
- Handle existing branches’ renovations/visit branches periodically to check maintenance requirements ensuring an adequate work environment for a healthy customer experience
- Submit daily reports to direct report mentioning interventions and activities conducted and keep records feedbacks/customer transactions and interactions as needed to track achievements and get recommendations
What Do You Need to Qualify
Education
- Bachelor’s degree in business administration-related field or equivalent
Experience
- Up to 2 years of experience in a related field
Competencies
Behavioral
- Serving our Customers
- Achievement Driven
- Information Seeking
- Relationship Building
Technical
- Oral and Written Communication
- Managing Information
- Technology Application
- Sales Management
About Us
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 53 million active individual and business customers as of March 31, 2023.
We are proud to be an equal-opportunity employer regardless of age, disability, ethnicity, or gender.
