Dispatch Agent

Job Expired

Job Overview

We are looking for a Dispatch Agent to join our team in Erbil city.

Working Schedule: 6 Days/ Week, 8 Hours/Day (Shift Based)



  • Receive calls and record significant information.
  • Address problems and requests by transmitting information or providing solutions.
  • Receive and dispatch orders for products or deliveries.
  • Prioritize calls according to urgency and importance.
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Communicate and send crews, vehicles or other field units to appropriate locations.
  • Monitor the route and status of field units to coordinate and prioritize their schedule.
  • Manage a fleet of delivery drivers.



  • Bachelor’s degree or Diploma.
  • Fluent in Kurdish, Excellent level of Arabic and English.
  • Active listener with excellent communication and presentation skills.
  • Strong phone contact handling skills and active listening.
  • Proven customer support experience.
  • Ability to multi-task, prioritize and manage time effectively.
  • Good knowledge of Erbil Areas.
  • Knowledge of procedures and guideline for emergency situations.

More Information

  • This job has expired!