Dispatcher – ERB New

Rules and Responsibilities:

• Receive emergency and non-emergency calls and record significant information.
• Address problems and orders by transmitting information or providing solutions.
• Receive and dispatch orders.
• Prioritize calls according to urgency and importance.
• Use Zello, phone or computer to send crews, bikes, cars or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Any other tasks assigned by the line manager.

Technical Skills:

• Experience as dispatcher or relevant position
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in Kurdish & Arabic languages
• Outstanding organisational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma (Preferable)