Korek Telecom

Enterprise Application Support (Sr.) Engineer

Job Overview

Summary
  • Daily monitoring, support and maintenance of existing enterprise applications, including document management, E-Registration, Microsoft Dynamics AX 365, IBM Tivoli, TCRM, CVM and other related systems.
  • Leads projects related to updating or installing new enterprise applications.
Key Responsibilities
  • Monitor the health of enterprise applications, including error logs, server performance, and memory and processor usage.
  • Resolve and respond to tickets related to enterprise applications, plus all other applications as needed; note trends; perform troubleshooting; perform problem management, including escalating to other teams and to vendors as needed.
  • Keep current on patches and releases related to enterprise applications; review release notes; track resolutions to existing software problems; recommend updates to install.
  • Test of new software or new versions of software.
  • Create/maintain test environments for each of the enterprise-wide applications, including server specifications and software installations, integrations and customizations.
  • Create/maintain testing scripts for all enterprise-wide applications; manage testing teams and procedures and analyze test results.
  • Act as the technical Lead for new enterprise applications or updates to existing applications; act as a project member on projects to which you are assigned that are run by another team member or manager.
  • Interface with vendors on a regular basis regarding problems, bug-fixes and new software versions.
  • Maintain a high level of knowledge in all enterprise applications via release notes, documentation, vendor dialogue and training classes.
  • Act as a back-up for all other applications that may be primarily supported and maintained by others on the Applications team.
Competencies
  • Knowledge of E-Registration, Microsoft Dynamics AX 365, IBM Tivoli, TCRM, CVM.
  • Infrastructure, server, operating systems and network communications knowledge.
  • Strong ability to install and maintain any enterprise application, including servers, customizations and integrations and disaster recover procedures.
  • Basic understanding of ITIL concepts and best practices.
  • Ability to own functional track, maintain project plan and provide updates on status.
  • Working knowledge of Oracle and SQL databases.
  • Excellent oral and written communication skills.
  • Exceptional interpersonal skills and ability to work in a team environment a must.
Language
  • English (required)
  • Kurdish (required)
  • Arabic (preferred)

 

Number Of Positions
1
Experience
1-2 years of work experience in relevant field.
Education
Bachelor Software Engineering, IT, Computer or related field.
Location
Erbil

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