Job Overview
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Office Duty Manager you are responsible for all pertinent matters affecting guest service and hotel operations in order to maximize hotel revenue while deliver excellence at every opportunity and your role will include key responsibilities such as:
• Ensure guests are greeted upon arrival, checked-in and escorted to room
• Maintain an up to date knowledge of the hotel and services and provide information and respond to guest queries
• Ensure effective handover is done, gaining information from Assistant Front Office Manager and morning Shift Leader
• Make control tours of the hotel ensuring that cleanliness and security is at maximum
• Handle all guest complaints or problems and take immediate action in case an incident
• Record all important issues and situations on the ‘Duty Manager Report’ for General Manager and Front Office Manager information
• Control all department keys / room master keys and ensure that an effective handover is made to the Night Manager in conjunction with the evening Shift Leader
• Maintain an awareness of sales opportunities in order to maximize revenue
• Personally check all VIP arrival rooms and meets guest upon arrival
Skills
Education, Qualifications & Experiences
You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
