Newroz Telecom

Group Director of HR & Admin

Job Overview

Scope and General Purpose

The Head of Human Resources has overall responsibility for the overall company strategy and policy making by advising management on the personnel and/or human resource implications of its decisions in terms of safety of the workforce, development of an employee-oriented company culture that emphasize quality, continuous improvement, and high performance.


  1. Specific Duties and Responsibilities:
  • Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counselling, pay and conditions, contracts, training and development, succession planning, morale and motivation, culture and attitudinal development, performance appraisals and quality management issues – add others if relevant)
  • Establish and maintain appropriate systems for measuring necessary aspects of HR development.
  • Monitor, measure and report on HR issues, opportunities and development plans and achievements within agreed formats and time scales.
  • Manage and develop direct reporting staff.
  • Manage and control departmental expenditure within agreed budgets.
  • Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purposes and achievements.
  • Maintain awareness and knowledge of contemporary HR development theory and methods and provide suitable interpretation to directors, managers and staff within the organization.
  • Contribute to the evaluation and development of HR strategy and performance in cooperation with the executive team.
  • Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
  • To originate and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.
  • To coordinate implementation of services, policies, and programs through Human Resources staff; reports to the CEO and serves on the executive management team; and assists and advises company managers about Human Resources issues.
  • Depending on your organization’s needs, the Head of Human Resources often directs administration, including reception, and may even be responsible for facility security and upkeep in addition to space planning.
  • Assigns work, provides direction to administrative team leaders, clerical staff and ensures that assigned tasks are completed.
  • Orient and train administrative staff of their actual functions and responsibilities and accountabilities.
  • Monitors the performance of staff and provides feedback on their performance and conduct of assigned tasks.
  • Evaluate, develop and recommends office procedures and practices to senior management. Ensures that approved office policies, practices and procedures are understood and followed.
  • Responds to outside inquiries about services offered by the organization. Communicates with other community service agencies and/or government ministries relative to administrative concerns.
  • Coordinates with regional areas, exchange offices of the company with regards to administrative functions, obligations, issues, concerns and provide the needed assistance as need arises.
  • Manage the health and safety of the different exchange buildings, offices and environment of the company complying government regulations and standards.
  • Performs a variety of secretarial duties such as drafting and typing routine correspondence, provide payment vouchers on administrative services, arranging meetings and taking minutes.
  • Tracks office or program expenditures by recording expenses, alerting the supervisor to budget overruns and unusual expenses and authorizing purchases. Maintains a variety of financial records such as petty cash fund, purchase orders and cheque requisitions. Provides input into budget formulation.
  • Collects, researches, organizes and summarizes data from a variety of sources and produces reports such as program status and reports with regards to administrative matters.


  1. Desired Skills & Experience:
  • Requires at least 15 years progressive human resources generalist experience with more than five years at senior management level in a high-volume environment.
  • Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis.
  • Master’s degree in Human Resources or related fields in Administration from an accredited college or university in public, private.
  • Ten (10) years’ experience in all phases of private sector or public personnel administration including five years of progressively responsible supervisory experience.
  • Fluent in Kurdish, Arabic & English Languages both written and spoken.
  • Proficient user of Microsoft Office.
  • Deep knowledge of Telecom administration procedures.
  • An analytical mind with problem-solving skills
  • Excellent organizational and multitasking abilities.
  • Extremely effective communication skills with a talent for operating across different levels of a company.
  • Deep knowledge of Telecom HR procedures & HRIS systems.
  • Candidate can be from any nationality residing in Erbil.


How to Apply:

Kindly send your Resume with a cover letter stating your proven records of experience, to the below email:

[email protected]

Application deadline: December 15, 2020

Mention the position title in the subject of your email.