Hayakel Service Advisor

Overall Objective of the Job

The Service Advisor is responsible for welcoming the customers and promoting a professional and efficient service image, liaising with them to ensure their requirements are met at a fair price and on time, and keep them updated with the details of the maintenance work and billing information.

Tasks and Responsibilities

• Ensures the readiness of all documents related to the vehicle in terms of license and insurance before the examination for the vehicle.
• Informs the customer about the estimated cost and ensures his approval before proceeding with the repair process.

• Ensures all relevant information is clearly and correctly recorded on the Job Card.

• Ensures that old or replaced parts are in the vehicle, clean, and uncluttered.
• Responds to telephone service queries in an informative and professional manner.

• Ensures Reception area is maintained clean and tidy at all times.
• Ensures that instructions on Job cards are clear, concise and informative in order to be easily interpreted by the technician.
• Interprets any relevant warranties and ensure customers are aware of their rights.
• Liaises with Workshop Controller to plan future appointments and ensures optimum shop loading.
• Maintains good knowledge of SAS’s products and services, prices, promotions and any other detail to be informed to customers.
• Maximizes service sales and profitability by using professional sales techniques.
• Records customer requirements and details accurately.
• Records vehicle details and service histories accurately.
• Ensures customer awareness of all products and services available.
• Ensures account customers have sufficient credit to enable all work advised to be carried out as agreed.
• Ensure all cash sales are charged and money collected on completion of work.

Job Requirements

• Bachelor’s Degree in Business Administration/ Auto engineering or a related major.
• Minimum 3 years of experience in any related position.