Job Overview
Job Description
We are currently looking for dynamic, and self motivated Recreation professionals who want to move their careers forward.
As a Head Therapist you are responsible for the smooth and effective daily operation of the sauna and spa, delivering high standard of spa treatments and services to all guests, whereby your role will include key responsibilities such as:
• Maintain safety in massage room and privacy for members and guests
• Provide a courteous and professional service at all times
• Perform massage sessions to members and guests in accordance with the massage schedule
• Work in close coordination with the Assistant Manager to ensure the smooth operation of the sauna and massage room
• Ensure that members and guests use the sauna and massage room in the proper suggested attire
• Conduct a daily check of all fitness equipment in the massage room and record the repairs that are necessary as required by policy and procedure
• Ensure that there is always one instructor on duty at the massage room at all times
• Maintain close contact with guests / members and communicate feedback from them regarding the operation of the sauna and massage room to the Assistant Manager if required
• Conduct body and treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required
Skills
Education, Qualifications & Experiences
You should be a certified Spa Therapist with international experiences within the same role in a hotel or spa environment. You should be able to do all types of massage therapies and preferably have knowledge in reflexology and mud wraps. Good written and verbal English communication skills and strong interpersonal are essentials.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a good spa background and a true passion to serve and ‘make others feel good’ through excellent customer care. You will be a positive, pleasant and approachable individual with the ability to lead, motivate and improvise in all situations and you should possess following competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Adaptability
Customer Focus
Driving for Results
