The American University of Kurdistan

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Help Desk Assistant/Information Technology

Job Overview

Job Title:                            Help Desk Assistant/Information Technology

Institution:                       The American University of Kurdistan

Location:                           Duhok, Autonomous Kurdistan Region, Iraq

Job Type:                           Full Time

Posting Date:                   September 20, 2021

Closing Date:                    October 30, 2021

Salary:                                Competitive and Commensurate with experience

Responsibilities

  • Serve as the first point of contact for Staff and Students seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by Staff and Students.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in logs.
  • Pass on any feedback or suggestions by Staff and Students to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Monitor and respond quickly to incoming requests relate to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, smartboards, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users.
  • Keep inventory of all equipment, software, and license users.
  • Install, configure, and upgrade PC software.

Requirements

  • Tech savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, Printers and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Bachelor or diploma in IT, Computer Science, or relevant field.
  • Experience at least two years in Computer science knowledge.

Application Process:

The search committee will begin a review of applications immediately and continue work until an appointment is made.  To assure full consideration, include a letter of interest, analysis of qualifications, and curriculum vitae. Applications and nominations should be sent electronically with the subject “Help Desk Assistant/Information Technology” to the Human Resources ([email protected]).

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