Rotana Hotels

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Housekeeping Public Area Supervisor

Job Overview

Job Description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Public Area Supervisor you are responsible for all public areas, including lobby, restaurants, lounges, executive offices, pool area, public washrooms, garden areas, corridors, pathway, banquets, perimeter of hotel, heart of the house corridors, locker rooms, staircases etc. and your role will include key responsibilities such as:

• Inform Superiors about any damage or theft, loss to hotel property
• Supervise daily the cleaning of hotel public areas
• Supervise and coordinate pest control, flowers, plants and periodical cleaning operations in the area of responsibility
• Conduct on-job training to subordinates and maintain all records
• Report maintenance defects and follow up with Engineering
• Clean public areas in emergency situations
• Inspect for cleanliness, proper amenities and maintenance defects
• Report all lost and found articles immediately to the desk coordinator

 

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

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