Rotana Hotels

Housekeeping Supervisor

Job Overview

Job Description

 

 

  •      Prepare and delegate daily tasks to Housekeeping Attendants and provide Houskeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
  •      Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
  •     Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel
  •   Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation
  •      Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
  •     Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
  •     Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping
  •      Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards

 

Skills

 

Candidate should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

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